crikey Terms and Conditions

1 Definitions and Interpretation

Certain important words used in this document carry specific meanings. Please read them carefully for a clear understanding.

1.1 Key Definitions

• "crikey" or "Platform" refers to the crikeylogin.cam website and its associated mobile applications.
• "User" or "Member" refers to any person registered on crikey.
• "Account" refers to a personal profile created in the user's name, which stores their balance, betting history, and personal information.
• "Service" refers to all gaming activities available on the crikey platform, including sports betting, live casino, slot games, and all other types of gaming.
• "Deposit" refers to the process of adding funds to an account.
• "Withdrawal" refers to the process of taking funds out of an account.
• "Bonus" refers to additional funds or benefits provided under crikey's promotional offers.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Rules of Interpretation

In these terms and conditions, singular and plural forms, as well as masculine and feminine forms, are interchangeable. If any clause is unclear, crikey's interpretation shall be considered final.

2 Membership and Account

2.1 Registration Eligibility

To open an account on crikey, the user must be at least 21 years of age. crikey may request a copy of a national identity card or passport at any time for age verification. crikey reserves the right to cancel any account registered with false information.

2.2 One Person, One Account Policy

Each person may open only one account. If the same person opens multiple accounts, all accounts and their balances may be forfeited. If more than one member of a household uses the platform from the same device or network, the support team must be informed in advance.

2.3 Account Security

It is entirely your responsibility to keep your username and password confidential. Use a strong password to keep your account secure and do not share your login details with any third party. If you suspect unauthorised access to your account, contact crikey's support team immediately.

2.4 Identity Verification (KYC)

crikey conducts identity verification (KYC) processes as required. The following documents may be requested for large withdrawal requests or suspicious activity:

• A clear photo of a national identity card or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership.

Withdrawal processing may be delayed if the KYC process is not completed.

3 User Responsibilities

3.1 Commitment to Fair Use

By registering on crikey, you agree to the following:

• You will provide complete, true, and accurate information at the time of registration.
• You will keep your account information up to date at all times.
• You will not attempt to take unfair advantage of any technical errors on the platform.
• You will not attempt to access other members' accounts.
• You will refrain from any kind of fraudulent activity.

3.2 Prohibited Activities

Any of the following activities are strictly prohibited and will result in account closure:

• Using multiple accounts to gain advantages in violation of bonus terms.
• Placing bets using automated software or bots.
• Operating an account on behalf of another person.
• Using the platform for money laundering or any illegal financial activity.
• Running advertising or referral activities for the platform without crikey's written permission.

4 Deposits and Withdrawals

4.1 Payment Methods

The following methods are currently available for deposits and withdrawals on crikey: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank). Each transaction must use a payment account registered in your own name — transactions through third parties are not permitted.

4.2 Deposit Terms

• Minimum deposit amount: ৳100 (for all methods).
• Deposits are generally credited to the account instantly.
• If a deposit is delayed for any reason, contact the support team with a screenshot of the payment.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• KYC verification must be completed before making a withdrawal.
• To withdraw bonus balance, the specified wagering requirement must be met.

4.4 Transaction Security

All transactions are secured through SSL encryption technology. crikey will never ask for your password or OTP by phone or email. If you receive such a request, treat it as suspicious and potentially fraudulent.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members on crikey receive a 100% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. The wagering requirement for this bonus is 20 times the bonus amount — meaning in the example above, bets totalling ৳1,000 × 20 = ৳20,000 must be placed before the bonus can be withdrawn.

5.2 General Bonus Terms

• Bonuses can only be used to play games on the platform and cannot be withdrawn directly.
• If no expiry date is stated for an offer, it will be considered valid for a maximum of 30 days.
• The same offer cannot be claimed more than once.
• If evidence of bonus abuse is found, crikey may cancel the relevant bonus and any winnings earned from it.
• crikey reserves the right to change or cancel any promotional offer at any time.

5.3 Cashback Offers

VIP members receive a weekly cashback benefit, calculated based on their total net losses for the week. Cashback rates and terms vary by VIP level — for details, visit the crikey VIP Program page.

6 Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation Policy

After placing a bet on crikey, it may be changed or cancelled under certain conditions. A bet may be cancelled in the following situations:

• If a match or event starts outside the scheduled time and is not rescheduled.
• If incorrect odds are displayed due to a technical error.
• If an event is cancelled or left unresolved.
• If an incorrect decision is made in live betting due to delayed data.

6.2 Odds Changes

Odds may change before a bet is confirmed. The odds displayed at the time of bet confirmation shall be considered final. Claims regarding odds changes after a bet is completed will not be accepted.

6.3 Casino Game Rules

Each casino game has its own rules, which are displayed before the game begins. The rules set by the game provider (such as Evolution, Pragmatic Play, PG Soft) apply alongside crikey's rules.

6.4 Technical Issues

If any game or bet is left incomplete due to a server outage, internet connection problem, or any other reason, crikey will investigate and make a decision. crikey's decision on such matters is final.

7 VIP Program

7.1 VIP Levels

crikey's VIP Program has three levels: Bronze, Silver, and Gold. A weekly cashback benefit is available at each level:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

Example: If a Silver member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 in cashback.

7.2 VIP Benefit Terms

VIP benefits apply only within the specified period. crikey reserves the right to review and, if necessary, change the status of any VIP member. VIP cashback applies only to losses from real-money betting — losses from playing with bonus funds are not eligible for cashback.

8 Account Suspension and Closure

8.1 Closure by crikey

crikey may suspend or permanently close an account without notice in any of the following situations:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Registration with false information.
• Account use by a person under the minimum age.

8.2 Closure by the User

Any member wishing to close their own account may contact the support team. Please make sure to withdraw your available balance before submitting a closure request. If you wish to take a temporary break under the responsible gaming policy, you may also use the self-exclusion feature described on crikey's responsible gaming page.

9 Limitation of Liability

9.1 Service Availability

crikey strives to provide uninterrupted service as much as possible, but temporary disruptions may occur due to maintenance, technical upgrades, or unforeseen circumstances. crikey is not obligated to provide compensation in such situations.

9.2 Internet Connection

crikey is not responsible for any issues arising from the quality or stability of a user's internet connection. Please ensure a stable internet connection before participating in live betting or live casino games.

9.3 Third-Party Services

crikey uses third-party game providers and payment gateways. crikey is not directly responsible for errors or disruptions caused by such third parties, but will assist in resolving any issues.

10 Privacy & Data

crikey takes the protection of users' personal information very seriously. Information provided during account registration is used solely for delivering services and ensuring security. Personal information is not shared with third parties, except where required by law. Please read our Privacy Policy for details on how data is collected, stored, and used.

11 Policy Changes

11.1 Right to Make Changes

crikey reserves the right to partially or fully modify these terms and conditions at any time. In the case of significant changes, a notification will be sent to members' accounts or a notice will be posted on the platform.

11.2 Continued Use After Changes

Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms. If you do not agree to the new terms, please submit a request to close your account.

12 Contact & Support

12.1 Support Channels

crikey's support team is active 24/7, seven days a week, and provides service in both Bengali and English. The available contact methods are:

• Live Chat: After logging in to the platform, you will find the live chat button at the bottom right corner of any page.
• Email: [email protected]

12.2 Complaints & Dispute Resolution

If you have a complaint, please contact the support team first. Send an email with full details of the issue and any required documents. crikey will investigate and try to resolve the matter as quickly as possible. To learn more about crikey, visit our About Us page.

12.3 Applicable Law

These terms and conditions are governed by the relevant legal framework. In the event of any dispute, crikey's decision will take effect first, and recourse to the appropriate legal authority may be sought if necessary.