General Questions
crikey FAQ — Devices, Deposits, Support and Safety
The most common questions that come up when using crikey — playing on your phone, depositing with bKash or Nagad, contacting live support, and keeping your account secure — are all answered in one place on this page. See the list of questions divided into four sections below.
Table of Contents
Device and Technical Issues
Yes, the full crikey platform works completely in a mobile browser. Opening the site with Chrome or Safari gives you access to all sections — slot games, live casino, sports betting. No extra plugins are needed. For faster loading, use a Wi-Fi or 4G connection.
Both the Android (APK) and iOS versions of crikey are available. The app must be obtained through crikey's official channels. Visit the dedicated page for full details about the crikey App. Do not download from any third-party source — that carries a security risk.
crikey runs equally well on Android and iOS smartphones, tablets, and desktops or laptops. The site and app work smoothly on the last two major Android versions and iOS 14 or higher. On older devices, some live game graphics may load slowly.
When you log back in to crikey after reconnecting, your game state is usually restored to where it was. Already confirmed bets in sports betting remain intact. If you drop out of a live game, rejoin — if a round was in progress, the server-side result applies.
First, clear your browser's cache and cookies. In Chrome you can do this from Settings → Privacy and Security → Clear browsing data. If the problem persists, try incognito mode or use the app. If the app is slow, uninstall it and reinstall.
On Android, before installing a third-party APK you need to grant permission to your browser or file manager from Settings → Apps → Special App Access → Install Unknown Apps. Read the crikey APK instructions and only install files obtained from the official source.
Deposit Questions
Log in to crikey, go to the Deposit page, and select Nagad as the payment method. Enter the amount and send the payment to the Nagad number shown on screen. Save the transaction ID. The minimum deposit is ৳100. After a successful payment, it may take a moment for the balance to appear in your account.
Deposits usually appear within a few minutes. During busy network periods it may take a little longer. If more than 15 minutes have passed, contact crikey's live chat or email with your transaction ID and a screenshot of the payment — the support team will verify and resolve it quickly.
The process for depositing with bKash is the same as with Nagad. On the Deposit page, select bKash, enter the amount, and send money to the number displayed. Once the transaction is complete, copy and keep the reference number. Never share your personal bKash PIN with anyone.
The minimum deposit on crikey for all payment methods (bKash, Nagad, Rocket, bank transfer) is ৳100. Once that amount is deposited you can start playing in any section — slots, live casino, or sports. A 100% bonus applies on the first deposit, up to ৳5,000.
Yes, both Rocket and bank transfer are accepted at crikey. For bank transfer you can use major commercial banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 for each method.
Contact and Support
For a faster resolution, have the following on hand: your registered username or mobile number, a brief description of the issue, the relevant transaction ID (for deposit or withdrawal problems), and a screenshot if you have one. Providing this information lets the support agent work much more quickly.
crikey offers two support channels. First, the live chat widget at the bottom right of the site — this gives the fastest response. Second, you can send a detailed message by email. Both channels provide support in Bengali and English. There is no phone number, so contact us directly via chat or email.
Yes, crikey's live chat and email support are active seven days a week, 24 hours a day. Help is available at night and on holidays. The support team is also ready on the nights of major events like BPL or the T20 World Cup.
crikey support provides full assistance in Bengali. With Bangladeshi players in mind, if you write in Bengali you will get a reply in Bengali. You can also contact us in English. Use whichever language you are comfortable with.
Email queries are answered within a reasonable time. For urgent matters (such as a deposit issue or account access), use live chat — it is much faster. Writing a clear description of the problem with all relevant details in your email will help you get a quicker reply.
Stay Safe
Change your password immediately and end all sessions on all devices from the crikey login page. Then report it to crikey via live chat or email — the team will help lock the account and limit any damage. Mention the date and time of the suspicious activity.
Use a password of at least 10 characters that mixes uppercase letters, lowercase letters, numbers, and symbols (such as @, #, !). Avoid simple passwords like your name, date of birth, or "123456" entirely. Do not use your crikey account password on any other site.
Always check the URL of the real crikey site carefully — fake sites often alter characters or the domain (for example crikeyy, crickey). Confirm that your browser shows https and the correct domain. Do not log in from unfamiliar links, and if you spot a suspicious site, let support know.
crikey uses SSL encryption, so all data sent between your browser and the server is protected. Payment information, login credentials, and personal data are transmitted over encrypted channels. You can find full details about data storage on the Privacy Policy page.
Absolutely not. crikey, bKash, Nagad — no legitimate organisation will ever ask for your OTP, PIN, or password over a phone call or chat. If anyone asks for these, it is an attempted fraud. End the call or chat immediately and inform crikey support. Read the Responsible Gaming page for more on staying safe.
Public Wi-Fi networks at restaurants or shopping malls may not be secure. Where possible, use your own mobile data or a trusted home network. If you must use a public network, avoid playing games and make sure to log out when your session is done.
Get 100% Bonus on Your First Deposit
Open a new account at crikey and make your first deposit to receive a 100% bonus, up to ৳5,000. For example: deposit ৳1,000 and your balance becomes ৳2,000 — the bonus of ৳1,000 × 20 = ৳20,000 wagering is required. Available to players aged 21 and over.
Go to crikey login pageDidn't find your answer?
This FAQ page covers the most common questions. If you can't find a solution to your specific problem here, contact the crikey support team directly — they respond in both Bengali and English.
Live Chat
Click the chat button at the bottom right of the site. Active 7 days a week, 24 hours a day. For urgent issues, this is the fastest option.
Email Support
Use email for detailed issues or to send documents. Including your transaction ID and a description of the problem will speed up the resolution. Email address: [email protected]
Support Language and Hours
Bengali or English — contact us in either. Service is available around the clock (24/7).