For players aged 21 and above

Responsible Gaming Guidelines at crikey

Gaming should be a form of entertainment — not a source of stress or harm. crikey believes that the right information, setting limits, and timely support can keep a player healthy and safe.

SSL Security Identity Verified 24/7 Support Data Protected
Age 21+ required

When does gaming become a problem?

For many people, online betting or casino games are simply a form of entertainment. But for some, it can gradually spiral out of control. At crikey, we want every user to play with awareness, understand their own limits, and seek help when needed.

Before you start using the platform, it is important to be clear on a few key things — how much money you will set aside for gaming, how long you will play, and when you will take a break. Making these decisions in advance reduces the chance of taking extra risks on impulse during play.

Remember: Chasing losses by placing bigger bets is a well-known trap. No game guarantees that lost money will come back — every round is completely independent.

Reading crikey's Terms and Conditions will give you full details on bonuses, withdrawals and account management. The platform's commitment to responsible gaming is also stated there.

If you feel that gaming is taking up more and more of your time or money, our FAQ section has information on account limits and the self-exclusion process.

Keep yourself protected

Set a deposit limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is active, it cannot be changed before the set time period expires.

Financial control

Session time limit

Decide in advance how long you will play in one session. When the set time is up, the session will end automatically.

Time management

Self-Exclusion

You have the option to suspend your account temporarily or for a longer period yourself. No promotional communications will be sent during self-exclusion.

Account control

24/7 Live Chat Support

Talk to the crikey support team in Bengali at any time. They will help you set account limits or activate self-exclusion.

Support

Set a loss limit

Use the option to automatically stop gaming after losing a set amount — to avoid further losses in the heat of the moment.

Loss restriction

Reality check

Keep the feature enabled that shows your gaming stats on screen at set intervals — how long you have been playing and how much you have deposited.

Awareness

Recognise the warning signs

If any of the situations below feel familiar, it is time to seek help.

  • You keep placing bigger bets to try to recover lost money, but the losses keep growing.
  • You are hiding your gaming from family or people close to you, or lying about it.
  • You are taking out loans, dipping into savings, or cutting back on everyday expenses to fund gaming.
  • You feel restless, anxious or irritable when you cannot play.
  • You are prioritising gaming over work, studies or family responsibilities.
  • You have tried to stop repeatedly but cannot control yourself.

Important: These signs are not signs of weakness — they are signals from your body and mind. Seeking help in time is the wisest thing to do.

Request self-exclusion

If you feel you need a break, fill in the form below to notify the crikey support team directly. Restrictions will be applied to your account for the specified period within 24 hours.

Read our Privacy Policy to understand how your personal information is stored and used.

Or contact us directly on live chat or email us at: [email protected]

Where to get help

crikey Live Chat and Email

The crikey support team is available 24 hours a day, 7 days a week in Bengali and English. Do not hesitate to talk about gaming problems — this is the right place.

[email protected]

Family and trusted people

If someone close to you knows what you are going through, help comes faster. Speak openly with a family member or friend — this is the first step toward a solution.

Professional counselling

A mental health professional or counsellor can provide effective support in dealing with gaming addiction. This service is available through both government and private organisations in Bangladesh.

The 21+ age limit — why it matters

crikey is for people aged 21 and above only. Minors opening accounts or playing is strictly prohibited. Age verification documents are requested during account verification and may be checked again at any time in cases of suspicion.

If there are underage members in your household, use password protection and parental controls on devices. Do not share your crikey account login details with anyone.

Some simple rules for healthy gaming

Responsible players generally follow a few straightforward habits. Before you start playing, decide how much you are willing to lose — and actually stop when you reach that limit. Play within your entertainment budget; never use money set aside for your livelihood or family expenses.

Do not make betting decisions when you are under the influence of alcohol or under mental stress. At the end of the day, review your own gaming stats — how long you played and how much you deposited. This will help you see the real picture.

Remember, there is no "guaranteed strategy" or "winning formula" in online games. Be cautious of anyone who claims otherwise. To learn more about crikey, visit our About Us page.

Responsible Gaming — Common Questions

It is not possible to reactivate an account before the self-exclusion period ends. In the case of permanent exclusion, that account can no longer be used to play. If you want to start again after the period ends, contact the support team and a mandatory waiting period will apply.

Yes, reducing a deposit limit takes effect immediately. However, requests to increase a limit are generally processed after a 48-hour review — to protect you from decisions made in the heat of the moment.

Change your password immediately and inform the crikey support team. Keeping account login details completely private is every user's responsibility. You can also request a temporary suspension of the account if you notice any suspicious activity.

Yes. All conversations with the crikey support team are completely confidential. Feel free to reach out with any questions or concerns about responsible gaming — in Bengali or English, 24 hours a day.

No. To open an account and play on crikey, you must be at least 21 years old. Age is verified during account registration and before withdrawals. If someone opens an account using false information, the account may be closed and the balance forfeited.

No. While self-exclusion is active, no promotional emails, bonus offers or marketing communications will be sent. Ensuring the account is protected is crikey's sole focus during this time.

Learn More

About Us

How crikey works, our values and our commitment to users.

Terms & Conditions

All rules on betting, bonuses and account management in detail.

Privacy Policy

How your information is collected, stored and kept secure.

General Questions

Answers to common questions on accounts, payments, bonuses and security.