crikey's Privacy Policy

1 Introduction and Scope

crikey is an online gaming and betting platform operated for Bangladeshi users. When you use our website, open an account, make a deposit or withdraw — some of your personal information is stored in our system. This privacy policy makes clear how that information is collected, stored, used and protected.

This policy applies to crikey's website, mobile application and all related digital services. By continuing to use our services, you consent to the terms of this policy. This privacy policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing your account.

2 Data Collection

crikey collects information in two main ways — directly from you and through automated technical methods.

2.1 What You Provide Directly

The information you provide yourself during registration, deposit, withdrawal or when contacting us includes:

• Full name, date of birth and gender
• Mobile number and email address
• bKash, Nagad or Rocket account number (for transaction processing only)
• National ID card or passport details for identity verification
• Bank account details (for bank transfers)
• Messages or complaints sent to the support centre

2.2 Automatically Collected Information

When you use the crikey platform, the following technical information is recorded automatically:

3 Purpose of Data Use

crikey uses your information only for specific, legitimate and relevant purposes. The reason for each use of the collected information is stated below:

3.1 Account Management and Identity Verification

We use your name, mobile number and ID details to confirm that each account belongs to a real person. This prevents multiple accounts from being opened and misuse.

3.2 Processing Financial Transactions

Your payment details are required for deposits and withdrawals via bKash, Nagad, Rocket or bank transfer. This information is used solely to complete transactions and is stored securely after payment processing.

3.3 Providing Customer Support

Your account information is verified when you contact our 24/7 live chat and email support team. This ensures that only the genuine account holder can make changes to it.

3.4 Security and Fraud Prevention

Technical data is analysed to detect unusual login attempts, suspicious transactions and the operation of multiple accounts. This step ensures the security of all users' accounts.

3.5 Responsible Gaming Monitoring

As part of our responsible gaming commitment, your gaming activity data is analysed so that timely support can be provided in cases of unusual behaviour.

4 Data Storage and Security

crikey treats the security of your information as the highest priority. To this end we have adopted industry-standard technical and organisational measures.

• All data is protected with SSL (Secure Socket Layer) encryption, meaning third parties cannot read the data while it is being transferred.
• Sensitive information, such as passwords, is stored using industry-standard hashing algorithms — no staff member can view it directly.
• Data is stored in a secure and controlled environment where regular security audits are conducted.
• Our staff can access information only as required by their designated role — it is not open to everyone.
• Data integrity is ensured through regular backups and a disaster recovery plan.

4.1 Data Retention Period

All information is retained for as long as your account is active. Even after an account is closed, financial records and identity verification documents may be kept for a set period for legal and regulatory requirements. Technical log files are generally retained for up to 90 days.

5 Sharing Data with Third Parties

crikey never sells your information. However, providing our services may require sharing information with third parties on a limited basis.

5.1 Approved Third Parties

Information is shared with third parties only in the following situations and only to the extent necessary:

• Payment processors: Transaction details are shared with the relevant financial institutions to complete bKash, Nagad, Rocket and bank transfers.
• Game software providers: The minimum necessary information may be shared with the relevant game studio for game operation.
• Technology partners: We work with trusted technology partners for platform operation, security analysis and technical support; they are bound by the same confidentiality terms.

5.2 Legal Obligations

We are legally required to disclose information in response to a valid order from a government or judicial authority under applicable law in Bangladesh. In such cases we will provide only the information that has been ordered.

6 Cookies and Tracking

Cookies are used to keep the crikey website and app running properly and to improve your experience.

6.1 Cookies We Use

You can disable cookies from your browser settings. However, some site functionality may not work correctly as a result, particularly the login and transaction sections.

7 User Rights

You have a number of rights over your personal information, which crikey respects. These rights are detailed below:

• Right to access: You can request details of the information crikey holds about you at any time. We are required to respond within 30 working days.
• Right to correction: If any information is incorrect, you can request a correction. This can be done through your account settings or via the support team.
• Right to erasure: After an account is closed, you can request that the related personal information be deleted, except for information that must be retained due to legal obligations.
• Right to object to processing: You can object to your information being used for analytical or marketing purposes.
• Right to data portability: You can request to receive the information stored about you in a structured format.

To exercise these rights, please contact our support team. To learn more about us, visit our About Us page.

8 Protection of Minors

crikey's services are for persons aged 21 and over only. We do not knowingly collect any information from minors.

If you are aware that a minor has registered on crikey, please notify our support team immediately.

9 Policy Changes

This privacy policy may be updated from time to time due to service improvements, legal changes or the adoption of new technology. If changes are made, a new date will be shown at the top of this page.

For significant changes, we will try to send a notification to your registered mobile number or email. However, it is also in your interest to read this page yourself on a regular basis.

Continuing to use crikey's services after a change will be taken as your acceptance of the updated policy. For general questions on this matter, see our FAQ section.

10 Contact and Complaints

If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please contact us directly. Our support team is ready to respond in both Bengali and English.

We treat your complaints and requests with the highest importance and try to resolve them as quickly as possible.